Legal Warranty

According to decree. 206/2005 ("Consumer Code") all the products for sale on this site are covered by the legal guarantee of 24 months.

According to the legal warranty of 24 months Wip Srl He is liable to the consumer (the person who is acting for purposes which are outside his trade, business, craft or profession) for the lack of conformity not evident at the time of purchase.

The legal guarantee of 24 months does not apply to products purchased with Invoice and VAT by professionals and / or companies, for which it is Warranty Service.

Lack of conformity (art. 129 of the Consumer Code)

The lack of conformity which exists when:

  • the product is not intended to serve as a must habitually;

  • It does not conform to the description or does not possess the qualities promised by the vendor;

  • It does not offer the quality and performance which are normal in goods of the same type;

  • It is not fit for use, particularly if the consumer requires them made known to the seller at the time of purchase and accepted by the seller.

There is lack of conformity if, at the time the contract was concluded, the consumer was aware of the defect, could not ignore it with the utmost care, or if the lack of conformity comes from instruction or materials supplied by the consumer.

Consumer rights (Art. 130 of the Consumer Code)

The lack of conformity becomes apparent within 24 months from the date of purchase of the property must be reported within 2 months following the date of discovery of the defect.

Unless proved otherwise, it is assumed that the lack of conformity occurring within 6 months after delivery of the goods already existed on that date. In case of lack of conformity, the consumer has the right to restore, without charge, the conformity of the goods by repair or replacement.

The consumer may, at its option, the seller to repair the goods or to replace, free of charge in both cases, unless the remedy requested is impossible or disproportionate to the other.

Any repair or replacement shall be completed within a reasonable time from the request of the Consumer.

The average time of delivery to the consumer of the product is 24 days. If within 60 days Wip Srl was not able to return the repaired product, the consumer may request an alternative remedies (replacement, cancellation of the contract, price reduction).

Wip srl We must return the product for any repairs at the Service Centre authorized by the manufacturer.

Timing and mode of operation of the legal guarantee

The Customer shall:

  1. Send a written notice to Wip srl (For convenience it will be used also the section of the "Customer Support" under "Contact") or contact Wip Srl telephone, stating the defect of the product.
  2. Follow the guidelines provided by Wip srl for the compilation of the practice. Modules, File will be provided by Wip Srl upon request.
  3. Prepare the product for shipping imballandolo carefully and enclosing all accessories, the instruction manual and everything contained originally in the product package.
  4. Remain available at the times indicated to facilitate the withdrawal of the package.

The carrier will contact the customer to agree on the withdrawal of the product (the unavailability of telephone customer will delay the withdrawal of the product).

Wip srl We must return the product for any repairs at the Technical Assistance Center authorized by the manufacturer (CAT).

Warranty Service

All products sold on this website, as well as being covered by the legal guarantee, they are covered by the Warranty Service.

The Warranty Service is added, but does not replace, the legal guarantee of 24 months still rightly due to the consumer, as provided by law. Duration, territorial scope and modalities for invoking such a guarantee is shown in the form, drawn up by the manufacturer.

Procedure for warranty

We advise the customer to Wip srl to receive the goods with formula "signature subject."

Keep proof of purchase and original packaging.
Contact numbers or visit the websites of the producers in the support section with handy documents relating to the product and follow the instructions or expose the problems.